The role will involve incident management, BAU operations and maintenance and upgrade of HCF network devices. 

Key tasks:

• Responsible for network operations and security controls that protect data and assets across the network.
• Provide tier 3 support for network infrastructure, including troubleshooting and resolution of incidents and service requests.
• Perform Design, deploy, configuration, installation, and maintenance of Cisco routers, switches, and other networking devices.
• Perform Design, deploy, configuration of Cisco ACI fabric, ensuring high availability and performance.
• Configure and manage Palo Alto Firewalls, including policy management and threat mitigation.
• Manage and troubleshoot network BAU tasks incl. Cisco Wireless/Cisco ISE and branch network.
• Support SD-WAN solutions using Viptela technology, ensuring efficient and reliable connectivity for branch offices.
• Configure and manage Citrix/F5/NGNIX Load Balancer, including policy management and monitoring.
• Strong understanding of Network Maintenance and Lifecycle (EOS/EOL) controls and provide insight in timely manner.
• Collaborate closely with the 3rd Party and MSP providers and vendors to achieve operational dependency results.
• Participate in network capacity planning and performance tuning activities.
• Create and maintain documentation related to network configurations, processes, and procedures.
• Ability to perform network vulnerability management and mitigation strategies.
• Prepare operations handover documents that provide clear and comprehensive instructions for the support team.

Essentials:

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 5+ years of experience in network operations roles, preferably in a large-scale enterprise environment.
• Solid understanding of Cisco Routing and Switching technologies, including VLANs, OSPF, BGP, and STP.
• Hands-on experience with Cisco ACI fabric, including fabric discovery, policies, and integration with external services.
• Proficiency in configuring and managing Palo Alto Firewalls, including PAN-OS and Panorama.
• Experience with Cisco Wireless technologies, including Cisco Aironet and Cisco Wireless LAN Controllers.
• Familiarity with SD-WAN solutions, particularly Cisco Viptela, including configuration and troubleshooting.
• Relevant certifications such as CCNA, CCNP, PCNSE or equivalent industry certifications.
• Strong analytical and problem-solving skills with the ability to diagnose and resolve complex network issues.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with team members and stakeholders.
• Network Vulnerability management and mitigation techniques.
• Understanding of AWS Cloud and on-prem Network Security.
• Experience with network monitoring and management tools, such as SolarWinds or Cisco Prime Infrastructure/Cisco DNAC and/or Logic Monitor.
• Understanding of ITIL framework and experience working in ITIL-based environments.

Culture & Benefits

We’re all about creating a fantastic people experience, guided by our values, so that we can in turn better deliver for our members. We work with our people to create a work experience that is inclusive, supportive, safe and respectful so we can do the best for our members.

• 50% subsidy on HCF Private Health Insurance
• 18 weeks Parental Leave for all genders
• 6 additional leave days to support your wellbeing and medical needs
• Mental Health & Wellbeing programs
• Discounts to pet, life, travel and general insurance
• Come and join our HCF team!

A career with us

Please check out our website at https://www.hcf.com.au/about-us/careers

At HCF, we are dedicated to fostering an inclusive and collaborative work environment that upholds our core values. We look for the human in each other and use that to guide what we do and how we do it. HCF takes pride in our diverse workforce and inclusive workplace culture and we celebrate the richness of perspectives brought by individuals with different backgrounds and experiences, including age, ethnicity, cultural or spiritual background, gender identity, disability, education, and socio-economic status.

All suitably qualified applicants will receive fair and equitable consideration for employment. If you require any adjustments to assist you in making your application or throughout the selection or onboarding process, please reach out to vacancy@hcf.com.au and we will make every effort to assist you.